Background
Over recent years, Solventum (formerly 3M Health Care) has identified several opportunities to improve the impact and efficiency of its 360 Enterprise on-premises application for Clinical Documentation Improvement (CDI) in hospitals and medical systems. This legacy application did not have a user experience (UX) team involved in its research, design, and testing.
Responsibilities
To help verify these hypotheses, it was my responsibility as a Principal UX Designer (and project lead) to plan and manage UX research to verify customer needs and pain points. I also have overseen the interaction design and usability testing of prioritized capabilities, working closely with the Chief Product Owner, additional Product Owners, and four development teams as well as four UX team colleagues and other stakeholders.
Actions
I have scheduled and led weekly design working sessions, reviews, sprint demos, planning and prioritization sessions, one-on-ones with other functional leads, and team retrospectives. I have also ensured that the UX team actively participates in all Product Owner customer calls, and leads such discussions at appropriate times.
Results
These actions have resulted in designs that support very efficient CDI research, including the previewing of key data in worklist side panels to save time by reducing the need to repeatedly open and review full patient records. My UX team also designed a "worklist hub" to enable quick and easy data analysis across multiple worklists by CDI team managers, as well as simple and intuitive ways to manage users and permissions. We also designed a robust way to specify criteria for data analysis, including an "Advanced Criteria" mode for additional nuance and control.
The final business results, after initial public release of Enterprise Work Flow in June 2023, is 79 new customer requests to adopt the redesigned, cloud-based solution, representing several million dollars in revenue for our company. Next, the primary challenge for Solventum Health Care is: how will the business support the continued growing customer demand for the redesigned solution at-scale, given the unprecedented demand for a UX-led solution design?
The final business results, after initial public release of Enterprise Work Flow in June 2023, is 79 new customer requests to adopt the redesigned, cloud-based solution, representing several million dollars in revenue for our company. Next, the primary challenge for Solventum Health Care is: how will the business support the continued growing customer demand for the redesigned solution at-scale, given the unprecedented demand for a UX-led solution design?
