Background
The Niagara Framework was launched by Tridium in 1999 and is one of the leading operating systems for the Internet of Things. It connects and translates data from nearly any device or system, managing and optimizing performance for building systems, campuses, manufacturing and industrial facilities, and smart cities. Honeywell acquired Tridium in 2005.
Responsibilities
As the Principal Experience Designer for Niagara from 2014-2018, I was part of a product team that did the discovery, design, and usability testing for a complex set of end-to-end touchpoints and a host of different personas. I worked with product management, engineering leadership, and program management to prioritize epics in the backlog, break them down into user stories that could define parameters for design, and do sprint planning to get enhancement built and launched.
Actions
The work for Niagara varied from quarter to quarter and year to year, depending on roadmap priorities. I ended up doing everything from leading UX workshops to leading field work; documenting stakeholder organizations, personas, and journeys; designing workflows and prototypes; and usability testing concepts, prototypes, and completed software during beta launches. I was also one of three Honeywell User Experience (HUE) designers who helped lead the design of version 4 of Niagara in 2015-16 which includes new workflows, equipment graphics, and analytics.
Results
HUE's work contributed to revenue of $95M for Tridium in 2017, with UX improvements and new features resulting in 10% growth over 2016. New workflows reduced engineering time for system integrators by 20%, and improved analytics and network security enhanced the product so that third party enhancements and version management were no longer needed for those features.
