Background
Honeywell leadership saw an opportunity to improve their first Building Management System (BMS) solution in the cloud, LCBS Connect, by focusing on the entire end-to-end experience and identify opportunities to impact multiple personas and customer types at various touchpoints in the product journey.
Responsibilities
To help facilitate these improvements, it was my responsibility as a User Experience Architect to oversee the application of Honeywell's Design Language System (DLS) to Honeywell Building Technologies' emerging software platform for BMS. I also served as one of our team's senior leaders by attending sprint demos and providing feedback to the scrum teams.
Actions
Weekly global management meetings and design reviews, agile sprint planning, and collaborative management all contributed to well-coordinated team efforts. And facilitating usability research meetings and persona workshops with internal subject matter experts and external customers enabled teams to document and address problems relating to system installation, system commissioning, displaying and filtering data, and analytic reporting.
Results
These actions resulted in a consistent yet flexible design system for Honeywell BMS software solutions and multiple building types at small, medium, and large scales. And by cutting design time in half through its use, our UX and scrum teams could spend more time on product innovation.
