Background
In 2015, Honeywell released LCBS Connect, its first cloud-based, web UI building supervisor solution for small to medium commercial buildings. It has been very successful, but three things have happened since its released: 1) Honeywell started using a completely new enterprise-wide Design Language System, 2) the software's performance became constrained by adopting existing hardware, and 3) the market became hungry for better long-term energy management.
Responsibilities
As a User Experience Architect for the Honeywell Building Management System (BMS) business, I was part of a product team that led the discovery, design, and usability testing for Honeywell's second cloud-based BMS software offering—building upon the successes of LCBS, but maturing to utilize the new Honeywell DLS, leverage its own custom hardware for wireless networking, and offer more robust energy use reporting and management.
Actions
From 2018-2020 I helped lead UX team members in the U.S., U.K., India, China, and Malaysia to research, design, and evaluate IoT solution options; collaborated with scrum teams to build the system in a scaled agile environment; and facilitated innovation workshops with design, technology, and business leaders to deliver a product that won in markets and exceeded customer expectations. I also directed UX research and usability evaluations in 3 industries: hotel, restaurant, and big box retail, across several regions of the United States.
Results
After the application's release in 2023, Honeywell's UX investment contributed to building automation revenue of $6 million per year (2023), and the installation of Remote Building Manager in over 1,000 buildings worldwide. The cloud-based software enables service technicians to reduce service times by up to 50% via Internet access and smartphone support, and helps managers of multiple properties efficiently make decisions and benchmark portfolio performance without needing to visit sites.
